Chase & Maddy

We have chosen Jeff & Kimberly Jacoby of Romantics Travel as our Destination Wedding specialists. It is our wish that all guests book their rooms directly with Romantics Travel in order to ensure group benefits and amenities. Romantics Travel will handle everyone's travel arrangements. We are certain that Romantics Travel will take great care of you and there are no additional charges for you to use their services. They are your contact for all things travel related!

Romantics Travel Services Include:
- Booking and managing our guests' travel arrangements in order to streamline the details of the wedding events
- Monitoring your reservation for changes, and ensuring your travel is seamless and stress free
- Handling your deposit and payments for your trip
- Answering any questions you may have about the resort, room categories, excursions, or activities
- Ensuring that you are part of the wedding group and you will appear on our final guest list that gets sent to the resort prior to arrival
- Troubleshooting - Have a concern or challenge that arises before, during or after your trip? - Romantics Travel will assist you!
Most importantly, their strong relationship with the resort helps to ensure that our wedding guests, who have booked through our room block, will not be walked and placed in another resort due to overbooking.
Should you have any additional questions, please contact our dedicated experts at Romantics Travel.

Romantics Travel
Jeff & Kimberly Jacoby
(817) 386-0701
jeff@romanticstravel.com
kim@romanticstravel.com

PLEASE NOTE: in order to be included in the wedding events, you must book through Romantics Travel. Please see FAQs below for further details.

Please RSVP by booking your room and making your room deposit before June 15, 2024, so we can plan our wedding events for the correct number of guests.

To guarantee availability and discounted pricing, you will need to put down your deposit as soon as possible! We have a limited number of rooms in our room block. Once we exceed that, there are no guarantees.

Missed the deadline? That’s ok, Please still book your room with Romantics Travel and they will work on confirming the room for you. Inventory and group rates will be subject to availability after the deadline.

$100 per person deposit holds your room plus any purchased optional insurance.
There is a 3-night minimum stay

June 15, 2024 - Submit your deposit by this date
January 18, 2025 - Final Payment Due

OUR WEDDING GROUP RATES INCLUDE:
*All-inclusive Accommodations (All Resort Meals, Drinks (Alcoholic and Non), Entertainment, Taxes, Fees)
*Round-trip Private Group Transportation
*24/7 support phone number during travel
*Recognized as a member of the wedding group and able to attend the wedding events
*All Private Wedding Events & Amenities
*Optional Travel Protection Available

Booking flights with Romantics Travel is not required. We realize that most of our guest have points or miles they would like to use, or would like the opportunity to book flights when they want.

If you need assistance with flight schedules or would like some help booking your flights, Romantics Travel is happy to help! You can reach Jeff or Kimberly at 817-386-0701

Also, since you'll be booking your room with our group, private group transportation to and from the airport is included in the rates!

Flight schedules must be forwarded to Romantics Travel no later than 45 days prior to travel to arrange transportation. They will also send out reminders via email. Transportation will only be arranged for the date of check-in and check-out, and only to and from the airport and wedding resort.

Hard Rock Hotel Riviera Maya is an all-inclusive, family-friendly resort, situated on the warm sands of Riviera Maya. With the lagoon-style beaches and natural sea coves, Hard Rock Hotel Riviera Maya boasts lavish comfort and a service to all guests. Dressed in the exotic traditions of local culture, Hard Rock Hotel Riviera Maya brings all day extravagance and luxury with unmatched amenities and breathtaking views.
Thw 687-room Hard Rock Hotel Riviera Maya rises from the warm sands and blue waters with lavish comfort and service. So much more than a room, the legendary digs at the Hard Rock Hotel Riviera Maya transform every stay with wall-to-wall extras, 24-hour room service and a fully stocked minibar. Step out to outstanding views from a private balcony, a third floor terrace, and outdoor soaking tubs. Live like a pop icon surrounded by amazing memorabilia, lush comfort, and all the trappings of fame.

Mexico Entry Requirements:
A current passport book is required for every guest. You will need this to board your flight and the resort will ask for it when you check-in. If you do not have a passport or need to renew it, click below.

We recommend you check your passport books to ensure they are current.
Note: Due to travel demand, processing time has increased, causing delays in passports. If you will be attending the wedding and need a first-time passport OR need to renew your passport, please do this NOW. Routine processing time is currently taking 3 to 4 months.

Q: Do I need to book through Romantics Travel?
To be included as a guest of the wedding, please book with Romantics Travel. The best wedding gift you can give the wedding couple for their wedding is honoring their request to have Romantics Travel handle all of your travel arrangements. This will allow them to relax and enjoy planning the actual wedding.
Please note that booking your room through any other channel outside of Romantics Travel will result in your stay not being connected with the group, exclusion of certain amenities and activities and may also result in the loss of wedding benefits or possible extra charges for the wedding couple.

Q: Must I stay at the wedding resort to attend the wedding?
In order to optimize time with the wedding couple, we strongly recommend that you stay at the resort that our wedding couple has chosen. This would also allow you to attend/enjoy any festivities that the couple has planned through the entire stay. If you choose to stay at another resort, you will be responsible for purchasing your own "day pass" to visit, as well as any wedding event fees. Please note in cases of high occupancy, or holidays, day passes may be limited or unavailable.

Q: What is included in the package?
The resort is an all-inclusive resort - so your hotel room, all meals, all drinks, taxes and tips are included as well as all wedding events and activities. There is a 3 night minimum, and Round-trip Transportation to and from the resort/airport is included as well.

Q: When should I reserve my room?
ASAP as this resort's popular room categories have a habit of selling out. If you wish to attend we recommend booking as soon as possible as group space is available for a limited time. Please also note that RSVP’s are not considered confirmed until you actually complete a reservation form on the “Book Your Room Here” page, and you receive a receipt.

Q: Can I book a higher room category, or a room that isn’t in the wedding block?
Of course! As long as the resort shows availability for that room category, we should be able to get it for you. Please fill out the request form and indicate which room category you are interested in, in the comments section. We will then provide you with a quote specific to your request. Please note that quotes may take a few business days to receive back from the supplier.

Q: Can I make payments?
Yes – after deposit, you can make payments in any increment and amount you wish by using the “Make a Payment” link above, or you can simply wait until your final payment due date, and pay the remaining balance then.

Q: Do I need Travel Insurance?
It is strongly recommended that you purchase travel insurance as most US health insurance plans do not cover you in a foreign country. The cost is based on the total reservation amount, and there are 2 plans
- Covered Reason travel protection.
- Cancel for Any reason protection.
- Please note – air reservations must be made as part of the hotel package to be covered by the insurance.
- Travel protection offers 75% back for cancellation due to “any reason”, and 100% back for cancellation due to a covered reason.
- Please see the attached terms for more information, pricing, and coverage. Please also note that the insurance plan itself is non-refundable and must be purchased at the time of deposit.

Q: What if I can't make it? Are there any cancellation fees?
Yes - depending on when you cancel in relation to your departure. The best way to avoid most fees is to purchase the travel insurance when you make your deposit. Please note that the cost of travel insurance is not refundable. Also, because this is a contracted room block with its own terms, if you cancel and do not have travel protection you will lose everything paid.

Q: Do I need a Passport?
Yes! A Passport Book is mandatory. If you do not have a passport or need to renew yours, please visit the US Passport Center website at www.travel.state.gov/content/travel/en/passports.html

Q: Are vaccinations required?
No vaccinations are currently required. 

Q: What about name changes?
We recommend reserving your room when you are certain who you are sharing a room with. Any name changes or edits to your reservation will incur a change/edit fee of $50.00 before being processed. Please note that any name changes are up to the discretion of the resort and may not be honored depending on how close to the date of departure you are.

Q: How do I book my airfare?
You are welcome to arrange your airfare on your own. Many wedding guests have points or miles that they like to use, and appreciate the opportunity to do so. If you need help with air schedules, just let us know. We are happy to help. Call Jeff or Kimberly at 817-386-0701

In order to have access to the event(s) you are required to book as part of the group. This is similar to booking a “convention package” where your room rate is directly connected to attending events.
• The quoted rates also include perks and amenities that benefit the group. These perks are not included in any online prices you might find.
• The contracted group rate guarantees the same rate for everyone in the group. (The rates may change if you request a different room type.)
• You may be denied access to the private events (ceremony, reception, etc) if you book outside the group.
• If access to the private event is allowed, a fee per person, per event, may need to be paid in order for you and any guest not booked in the group to attend.
• The contracted group rates ensure that everyone receives the same price and is included in all wedding related events and activities.
• Please contact Romantics Travel before booking your room through another source.